GOT A QUESTION?

Frequently Asked Questions

If you can't find an answer below, call us on 0425 189 024 or email us at info@mopnco.com.au for more information.

Are there late cancellation fees?

At Mop N Co, we want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us a large amount of time and effort to find the right home cleaning professional for you. Therefore, we ask for more than 24 hours’ notice for all cancellations. Cancellations made within 24 hours of the day of your appointment will incur a $50 cancellation fee. If our cleaning teams arrive at your home and there is a cancellation through no fault of our own, we reserve the right to charge the full price of the total job price to compensate our crew.

Do I have to do anything to prepare for my cleaning service?

We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving.

  • Make your home accessible. A key that is accessible to the cleaner. A fee will be charged if we are unable to access your home.
  • Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
  • Have your home picked up and ready to be cleaned to avoid additional charges.
  • Have your valuables put away to avoid accidents.
  • Customer has 30 days to request, or report damaged or broken items for replacement or repair. After 30 days customer assumes liability.
  • Let us know how we are doing. We appreciate your feedback and use it to help improve our services!

Are we insured?

Yes, we are! If you need proof of insurance simply email us at info@mopnco.com.au

How many people will come to my home?

When the job is small, we are sending 1 cleaner, however, if it is a bigger job our standard is 2.

Do I have to be there whilst my house is being cleaned?

No, not at all! Mop N Co is here to make your life easier in every way. Just leave us a key and we’ll get your house cleaned! You can rest assured that our cleaning professional will make your home spotless while ensuring the safety and security of your property.

Are cleaning supplies provided?

Our cleaning team at Mop N Co brings their own supplies and equipment for your convenience. We’ll also happily use cleaning products of your preference! Our professional service is customised for your satisfaction.

How do I pay for my home cleaning?

When you make a booking you will provide us with a valid card, which we will then place a hold the day before the cleaning is completed. We do not charge until after the booking is completed.

How will I know if my booking is confirmed?

We will send a confirmation email once your booking is received.